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October 15th, 2014

BusinessValue_Oct13_BMobile devices like smartphones and tablets have become essential tools to almost every business manager and owner. Regardless of the system you use, there are hundreds of different types of apps out there. From the simple to the complex, it can be a task to pick the types of apps to install on your phone. To help make things easier, here are five of the most common types of apps business users should have on their devices.

1. File creation, management, and collaboration

Many small to medium businesses are implementing cloud-based document systems. These systems enable easy file creation, storage, and collaboration between users in the office, coincidentally they also have mobile apps.

If you have cloud-based document systems like Google Apps or Office 365 in your office, it would be beneficial to install the mobile apps for the system that you use. The reason for this is because the mobile apps have the same functionality as their Web-based versions. From your device you can access files, create new ones, share them, and even edit files which means you can be productive on the go.

2. Lists

A good lists app can go a long way in helping to keep you organized. From creating a daily to-do-list to creating a list of long-term tasks or goals, you can create lists when you think of them and easily sync them with other devices and even colleagues.

Lists apps also help because we often come up with things we need to do while away from the office. Because our mobile device is always with us, we can simply add it to an existing list, or create a new one. No having to track down paper that may be lost, or trying to remember things.

While there are many list apps out there, one of the most useful is any.do which allows users to create both work and personal lists and share them with other users. Wunderlist is also great, as it allows users to create lists with sublists and even assign tasks to other people.

3. Notes

Like a list app, a good note app is essential. If you come up with an idea outside of the office, you can jot it down and have the note sync with other devices for action when you are back in the office. Apps of this type are also useful in meetings outside of the office because many of them allow users to record conversations and even add notes quickly. So, if an important idea comes up or is talked about it is recorded and not missed.

Some of the best Notes apps include Google Keep which syncs with your Google account and allows you to quickly create notes. If your office uses Microsoft Office, or Office 365, the best choice would be OneNote which can sync with your Microsoft account, bringing notes to any system. For those who want a powerful notes suite, the best option is Evernote, which works on almost every system and Web browser.

4. CRM

Customer Relationship Management (CRM) tools have become one of the most essential ways for business owners and managers to manage their relationships with their customers. Companies that have integrated a CRM solution have found that overall satisfaction and customer retention has improved.

Because these solutions allow you to quickly view customer data (e.g., contact information, sales history, etc.) it makes sense for mobile apps to be created for anyone working out in the field. In fact, most CRM solutions now have mobile apps that allow you to access customer databases from any mobile device. If you have a CRM solution, especially a cloud-based one, it is worthwhile checking with your provider if there is a mobile app too.

5. Communication

When out of the office, you need a way of keeping in touch with those back at base, or other employees who may also be out of the office. While email is usually enough to cover most communication needs, there are times when you need something more immediate. That's where apps like Google Hangouts, iOS Messages, Microsoft Lync, and even Facebook Messages can help. These chat-oriented apps enable communication wherever you have a data, or Internet, connection.

Beyond this, there are a wide number of VoIP solutions that offer mobile apps. When you install these on your device, you can turn your mobile into your office phone which will function exactly like your desk-based phone. This makes it easier to keep in touch with the office, so be sure to ask your VoIP provider if there is a mobile app you can install on your device.

If you have a favorite business app, let us know. And, if you are looking for a way to increase the value your business can provide customers, contact us to learn how a mobile solution can help.

Published with permission from TechAdvisory.org. Source.

October 15th, 2014

iPhone_Oct13_BiOS 8 has, like other versions of iOS, added and improved upon features. One of the biggest changes has to be the drastic improvement of the Notifications Center. With the most recent release, this Center has seen a number of changes, including the introduction of widgets that allow users to truly customize how this feature functions.

Customizing Notifications Center with widgets

While the Notifications Center has been an iOS feature for a number of versions now, Apple finally added more functionality to the Center in iOS 8 by turning on widget support. Widgets are essentially small apps that are meant to provide some of the functionality of a main app.

In the case of Apple, widgets can be added to your Notifications Center to enhance the overall look and functionality. For example, if you have Evernote installed on your device, you can add a widget to the Notifications Center that allows you to quickly create a new note or recording without having to open the app. Other widgets allow you to add an enhanced weather forecast or even a calculator.

In iOS 8, widgets have been enabled by default and can be interacted with by swiping down from the top of your screen to open the Notifications Center. From here, you can tap on Today to view relevant information for the day. This information is from a widget Apple calls Today Summary. You can add more widgets to the Center by:

  1. Opening your Notifications Center.
  2. Tapping on Today.
  3. Scrolling down to the bottom of the screen and tapping on Edit.
This will open a screen that lists all of the available widgets. Widgets with a red circle and minus sign beside them are already added to Notifications Center, while apps under DO NOT INCLUDE can be added. Tapping the green circle with the plus sign will add the widget, while tapping the red circle with the minus will remove it.

You can change the order of the widgets too, by tapping on the three lines to the right of the name and moving it up or down. When you are finished hit Done at the top of the screen and you should see the changes implemented immediately. If you are looking for more widgets, you will need to install apps that are widget compatible. We've found that a quick Internet search for "iOS 8 apps with widgets" returns lists of some great apps for you to try.

Customizing notifications for various apps

As you install and update apps, you may find that they start notifying you whenever there is a change, or where it is desired that you pay attention to some new information. Some of these notifications can be quite annoying, especially if you aren't really using the app at the moment, or you deem the notifications to be useless.

You can customize your app's notification settings by:

  1. Opening the Settings app.
  2. Selecting Notifications from the Settings menu.
  3. Tapping on the app you would like to change the notification settings for.
In the screen that pops up you should see a number of options including:
  • Show in Notification Center - The maximum number of notifications to show in the Notification Center.
  • Sounds - Play a sound when you receive a notification from this app.
  • Badge App Icon - Show the app's icon in the notifications.
  • Show on Lock Screen - Show the notification on the device's locked screen.
You can toggle these on and off as you wish.

Turning notifications off

If you would like to turn off all notifications for an app, you can do so by:
  1. Opening the Settings app.
  2. Selecting Notifications from the Settings menu.
  3. Tapping on the app you would like to change the notification settings for.
  4. Sliding the radio to the right of Allow Notifications to Off.
If you are looking to learn more about iOS 8 and how to get the most out of your iDevice, contact us today.
Published with permission from TechAdvisory.org. Source.

Topic iPhone
October 14th, 2014

Facebook_Oct13_BBusinesses on Facebook have many different goals as to why they use the platform, but there is one thing in common that they all strive for: The perfect post. The issue with finding the 'perfect post' is that it can be actually quite difficult, especially when you take into account the large amount of data out there. A recent study by TrackMaven however highlights a number of useful factors that could help you create a post that works well for your business.

About the study

TrackMaven focuses on providing digital marketers with competitive intelligence. The company commissioned a study that looked at 1.5 million posts across 6,000 different Facebook Pages, in an effort to try and figure out what makes a so-called perfect post. According to the study, the idea of 'perfect' is a post that has gone viral on News Feeds and has extended overall content reach.

Essentially what they found is that there is no one perfect post! Rather, there are a number of post elements that, when combined, will usually lead to an increase in overall post reach and success. Here is a brief overview of the five common elements the most successful posts include.

They ask questions

The study found that on average, posts that ask a question will see 23% more engagement than other posts. While this makes sense, after all a question is really a call to action that aims to get the reader to do something, not every post works with a question.

If, for example, you are introducing a new event, or posting updates about a recent company gathering, questions may not make the most sense in this context. The key is to only include questions when they seem appropriate or a natural fit. If you want to inspire some action in your customers then a question can work well and urges people to actually do something more than simply look at a post.

The hashtag is used (sparingly)

In Facebook, as in other social networks, the hashtag is used to not only highlight words in a post, but to also make the post searchable. If you click on a hashtag on a post, you should see other posts also using that tag. When used in the right way, a hasthag can really increase engagement with your posts.

Interestingly enough, the TrackMaven study found that posts with hashtags saw 60% more engagement than those without. The key here is to use them sparingly! In other words, don't hashtag every word, or cram them all at the end. Instead, try to hashtag common words, or words associated with the company or content, directly in the content.

They post on weekends or off hours

There are hundreds, if not thousands of studies online looking at when the best time to post content is. Many conclude that the ideal time is different based on industry, type of business, audience, etc. While this is true, this study highlighted that companies who post after business hours and on the weekend can see increased interaction.

For posts on Sunday, interaction rate was 25% higher than similar content posted on a Wednesday, while posts that show up on News Feeds after 5:00 pm Monday to Friday will see over 10% higher interaction rates.

The key point here is that it could be a good idea to post your content when your audience is more likely to look at Facebook. Most business managers, owners, and even customers probably aren't looking at Facebook during business hours, so try scheduling content after the working day or on weekends.

They are visual

Take a look at your own News Feed and you will notice that a large majority of content on there is visual in nature. Be it videos, images, links with images, etc, Facebook is a highly visual platform.

The study, unsurprisingly, found that posts with visual content had higher interaction than posts with just text. In fact, posts with visual content had an average of 2.35 interactions per post while posts with just text had 1.71 interactions. While these numbers aren't high, it stresses that if you want your content to be shared or interacted with, visuals help.

They reach a general word count

A lot of people, when using social media, tend to be viewing Facebook on their mobile devices, or when they have a couple of spare minutes. What this equates to is people quickly scanning their News Feed and moving onto another post after only a few seconds, or less.

It is best to strive for a wordcount that is easily scannable for most posts. The study found that posts with 80-89 words inspired more engagement than shorter posts. This indicates that a good word count might be in the range of 70-100 for maximum effect. That being said, there are a number of professionals out there who use Facebook as an almost-blog and post longer content, who are relatively successful. We recommend trying out a few longer posts as well, just to see how people interact with them.

If you are looking to learn more about Facebook for your business, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

October 10th, 2014

BusinessValue_Oct08_BAs a business owner there are many different keys to success, one of the most important being your staff. If you take care of your employees, there is a good chance that your business will not only be successful but will hopefully also operate with healthy margins. What is sometimes a challenge though is actually managing employees and dealing with all the related information. An Enterprise Resource Planning solution, more specifically a Human Resources module, can be an effective tool that allows you to better manage your employees.

What are Human Resource modules?

ERP, or Enterprise Resource Planning, is a suite of integrated business software applications (often called modules) that allow companies to track and manage data and even automate some business functions, including Human Resources.

Human Resource modules in particular are used to track different people-related functions, such as planning, payroll, administration, development, hiring, and more. Business services, like Standard Operating Procedures, job postings, news, forums, tracking of work hours, and benefits, etc., can all be unified into one module, which makes overall management and decision-making easier.

Benefits of using HR modules

Businesses that have integrated ERP and more specifically HR modules, have been able to benefit in a number of ways. Here are 5:

1. Automated processes that free up management

A large function of HR, as with many other business processes, is data entry and reporting. If you are trying to develop reports without an integrated ERP system, you probably need to pull data from numerous sources which takes time. This is time that can probably be better spent on more relevant tasks.

An ERP module data, once set up, will be more accessible. This simultaneously makes it easier to enter and pull data together into reports. And because large parts of daily tasks can be automated, you can ensure that what you need to complete is actually achieved.

2. Enhanced sharing of information and collaboration

Because HR is a central function of any business, data related to HR needs to eventually be shared with other teams or departments. Without ERP this likely means you will need to ask different people to share their data and then compile it into a useable format.

With ERP for HR, data is stored in a central location, or brought together to a central location, which means that data from different sources can be shared faster and easier. This also ensures that the right data is shared, thus enhancing overall outcomes and making it simpler for other teams to work together.

3. Management gains a clearer picture of HR

It can be tough to gain a short-term picture of your employee resources, especially when it comes to identifying potential resource shortfalls (e.g., double-booked holidays, employees who are constantly late, etc.) and where improvements can be made. For example, in most modules you can track overtime hours of employees, and receive alerts when overtime is past a certain threshold.

If you spot that one department is consistently banking extended overtime hours, you can move quickly to address this.

4. Data is kept up-to-date

As we've stated above, HR systems usually involve data from various locations. This means that there is always a chance of duplicate or incorrect information. A healthcare ERP module can help ensure that the data is not only correct, but also not duplicated, which can in turn speed up decision-making and enable better decisions to be made.

5. Reduced licensing expenses

Without ERP, your HR team could need five or more systems in order to keep track of everything. Each of these systems will need to be licensed, which can often be a serious investment on your behalf, not to mention the costs of setting up and maintaining these systems.

Because HR ERP modules offer an integrated solution, you pay for one license to cover all of your needs. This reduces overall expenses while also making it easier to budget and maintain.

If you are looking to integrate an ERP solution in your business, contact us today to learn more about how we can help.

Published with permission from TechAdvisory.org. Source.

October 9th, 2014

BusinessValue_Oct07_BBusinesses, like restaurants, boutique fashion stores, and even some delivery operations have flocked to mobile payment systems largely because you don't have to invest in expensive Point of Sale equipment and can instead run it all from a device like an iPad. With the recent new mobile payment announcements and continued enhancements, it is highly likely that mobile payment solutions will see explosive growth in businesses the world over.

What exactly is mobile payment?

Most people would define mobile payment as either using your mobile device as a wallet, or using mobile devices to accept payment. Many services allow users to link credit cards to their mobile device and simply scan it over a pay terminal to have their account charged.

Companies on the other hand usually pay a set per-transaction fee in order to use the system; something along the lines of, or slightly cheaper than, most credit or debit-based payment terminals.

If you are considering switching over, here is a brief overview of the most common payment solutions.

PayPal

In late September Internet auction giant eBay announced that they will be spinning off their popular Internet payment system PayPal sometime in 2015. While many users will utilize PayPal to pay online, there is actually a mobile payment solution called PayPal Here, which is expected to grow immensely.

With Here, you get a payment solution app with a card reader that plugs into most smartphones (Android, iPhone, iPad, Android tablets) and allows you to accept multiple types of payment from anywhere you have an Internet connection. You can even track cash payments and record checks.

Vendors can use this app free of charge, however they are charged a 2.7% per swipe fee, based on the amount of the transaction.

Apple Pay

Apple Pay is Apple's recently announced mobile payment system that utilizes NFC (Near Field Communication) on the iPhone 6. Users with an iPhone 6 will be able to link their credit cards to their phone and then will hover their device near a terminal and press their thumb on the device's fingerprint reader to pay.

Your payment information (an account number linked to your card. Apple has noted that actual card numbers are not stored) is stored in the Passbook, and will be accepted at an initial 220,000 stores in the US when it launches sometime in October. There is a good chance that small to medium businesses will be able to integrate this solution into their business in the near future, so it would be a good idea to keep an eye on this.

What is interesting is that many banks have announced that they are considering accepting, or will accept Apple Pay as a method of payment. This means that businesses with an existing NFC payment terminal - which is often provided by a bank - should be able to accept payment (if the bank does of course).

Rumors have it that merchants will not be charged a transaction fee to use this service; details will be solidified when the system goes live.

Square

Square is arguably the most popular, or at least the most well known, mobile payment system. With a card reader that is compatible with most popular mobile devices (Android, iPad, iPhone) users can set up a whole Point of Sale system via the Square Stand and accept a wide variety of payments.

To use this solution, you need either the card reader (which is free) or the Square Stand (which costs around USD $99). For each transaction there is a fee that starts at 2.75% for credit and debit cards.

Amazon's Local Register

Introduced in mid August, this new card reader is aimed at both PayPal and Square solutions. As with these, there is a card reader that can be plugged into most devices (Android, iPad, iPhone) and an app that goes along with it. Businesses with the reader can then use the device to accept payment.

Where this solution differs is that the reader costs USD $10 to purchase. That being said, the USD $10 is refunded towards your first transaction fees upon signing up. The transaction fees are also quite a bit lower. For businesses that sign up before October 31, 2014, there is a flat rate of 1.75% per swipe until January 1, 2016. Any business that signs up after this date will pay a flat rate of 2.5% per transaction (based on the total transaction amount).

Google Wallet

Google Wallet is a hybrid mobile and online payment solution that allows users to add credit cards to their wallet and pay for things either online, or at stores with NFC payment terminals (also called contactless terminals).

While most users who have made a purchase on Google Play, or have used their Google Account to make a payment have used Wallet, this hasn't been the most popular of solutions when it comes to customers using it to pay in-store. The reason for this is because there are only a limited number of devices with the required NFC radio (two to be exact). This system is also currently limited to the US only. Customers around the world can use Google Wallet to pay online however.

There is a good chance that with the recent new announcements and upcoming mobile payment products, Google will be pushing this out to more devices in the near future.

There are other mobile payment system options available, so it is a good idea to contact us before you implement one. We can help you not only find a solution that works for your business, but ensure that it can be integrated into your existing systems.

Published with permission from TechAdvisory.org. Source.

October 8th, 2014

iPad_Oct07_BFor iPad 2 and newer users, you are likely already aware of the fact that iOS 8 has been released, and are probably already using it. While the new version of the popular system introduces a number of great changes and features, there has been reports that the update has led to some older devices seeing a drop in their battery life. If you think this is happening to you, it would be a good idea to find out which apps are using the most battery power.

How to see the battery power apps are using on iOS 8

One of the first things you should do when you notice that your battery is draining faster than normal is to look at how much power each app is using. This can be done by:
  1. Tapping on the Settings app.
  2. Selecting General from the menu bar on the left-hand side of the Settings app.
  3. Tapping on Usage which is located in the menu that opens in the right side of the screen. Selecting Battery Usage.
In the window that opens you will be able to see basic battery information like how long you have used the device since its last charge, and how much power has been used. While this is useful in its own right, there is also valuable information about what apps are using the most power.

This data displays apps that are using the most power first, so you can quickly see what apps are power hungry and take action. In iOS 8, a new tab was actually introduced into the Battery Usage tracker, which shows a seven day running average of the most power hungry apps.

Tapping on the tab that says Last 7 Days at the top of the screen will bring this information up. This is useful because it gives you a better view of the truly power hungry apps.

What do I do with apps that are really draining my iPad's battery?

There are a number of things you can do, including:
  • Uninstalling the app: If the app with the highest battery drain isn't overly useful, then possibly the best step to take would be to uninstall it. Another option may be to look for a similar app and give that a try to see if it fares any better on battery use.
  • Change when you use the app: Some apps, like video recording suites, bandwidth or processing-heavy apps like games, drain your battery quickly when they are running. Instead of using them while on battery power, try to use them when your iPad is plugged into a power source.
  • Limit use until the app is updated: If you are experiencing battery drain, there is a good chance that other users are as well. You can either limit the use of the app until an app update is issued, (most updates will usually fix battery issues), or try to contact the developer directly. Take a look on iTunes for the app and you should see developer contact information there.
  • Dim the display: The iPad has a great display, and many apps look good when you have the display's brightness set at its brightest. The issue with this however, is that a super-bright display will drain your battery quickly. Try turning the display brightness down as low as possible in order to slow how fast the battery is drained.
  • Limit network connections: Similar to your display, having Wi-Fi or Bluetooth radios always on will also drain your battery. If you aren't connected to Wi-Fi, or don't have any Bluetooth devices, then it is best to turn them off. The reason for this is because if they are on, they constantly look for a connection which eats up battery power.
If you are looking for more ways to decrease or manage the power drain on your iPad contact us today to see how we can help.
Published with permission from TechAdvisory.org. Source.

Topic iPad
October 8th, 2014

AndroidTablet_Oct07_BOn your Android tablet you likely have a number of messaging apps installed. One of the more common is Google Hangouts, which allows for cross-platform messaging, chatting, and even calling. In recent months, the app has been updated to not only increase usability and looks, but also implement new calling features.

Looking at the new version of Hangouts

In late September, Google launched a new version of Hangouts for Android devices. With it came a new redesign that reflects the upcoming Android L's Material Design look. When you update and launch the app you will notice that it has changed slightly, with a light green bar across the top and three to four icons:
  • A person: Tapping this will show you your connections, ranked by frequent contacts first, then alphabetical after that. Selecting a contact will open up either a new chat (if you have never messaged the person before), or will open up an ongoing chat (if you have messaged them before).
  • A speech bubble: Tapping this will open up existing chats and SMSs (if you have a SIM card for your device) listed in chronological order.
  • A plus sign: Tapping this will allow you to search for a contact to either start a new chat with, or continue chatting with.
  • A phone: This is a new connectable app called Google Hangouts Dialer (more on that below). It may not show up on some devices.
Tapping your name at the top of the bar will slide a menu in from the left with a number of options including: Invites, Archived conversations, Moods, Settings, etc. Overall, the new update makes the app look much better and even easier to navigate.

Looking at Hangouts Dialer

Since 2009, Google has offered VoIP-like calling features through an app called Google Voice. People who signed up for this could make low cost or free calls to anywhere in the US and Canada, and some other countries as well. Like most other VoIP services, they could also call internationally for low rates.

Users in the US could also pick a local number which could be used for incoming calls. When anyone dialed that number, as they would any other mobile or landline number, the call would go over the Internet or data connection. What is interesting about this is that the number was free, so anyone with an existing data connection or Wi-Fi could theoretically obtain a free phone number.

Earlier this year, rumor broke that Google was going to be getting rid of Google Voice. Instead, the company announced that they would be merging it into Google Hangouts, thereby bringing VoIP calling and Google Voice features into the already useful chat app.

In mid September, shortly after the main Hangouts update, the company introduced the Hangouts Dialer app which, when installed, essentially turns the app into a phone. For those with Google Voice accounts, you will be able to migrate your account into Hangouts and continue using the service as you ordinarily would.

Migrating Google Voice to Hangouts

This migration can be done by launching either Hangouts or Voice. You should see a box pop-up on Hangouts asking you if you want to turn on phone calling in Hangouts. If you select yes, you will need to download the Hangouts Dialer app. From here, open the Google Voice app and you should see a blue box at the top asking you if you would like to migrate to Hangouts. Pressing Turn it on! will start the migration.

Once this is complete, you can use either the Hangouts Dialer or Hangouts app to place VoIP or Google Voice calls. For those who don't have Google Voice, or who live in an area where it isn't available, you can still call other contacts using Hangout's VoIP functionality. Just open a chat, and tap on the phone icon at the top of the screen.

This feature, while currently limited to users in the US and Canada, is great for tablet users who are looking for a way to connect to the office, but don't want to shell out for both a tablet and a phone. If you would like to learn more about this app, or how Android tablets can fit into your organization, contact us today.

Published with permission from TechAdvisory.org. Source.

October 1st, 2014

BCP_Sep29_BWhen it comes to business continuity, many business owners are aware of the fact that a disaster can happen at any time, and therefore take steps to prepare for this, usually by implementing a continuity plan. However, the reality is that many businesses implement plans that could lead to business failure. One way to avoid this with your continuity strategy is to know about the common ways these plans can fail.

There are many ways a business continuity or backup and recovery plan may fail, but if you know about the most common reasons then you can better plan to overcome these obstacles, which in turn will give you a better chance of surviving a disaster.

1. Not customizing a plan

Some companies take a plan that was developed for another organization and copy it word-for-word. While the general plan will often follow the same structure throughout most organizations, each business is different so what may work for one, won't necessarily work for another. When a disaster happens, you could find that elements of the plan are simply not working, resulting in recovery delays or worse. Therefore, you should take steps to ensure that the plan you adopt works for your organization.

It is also essential to customize a plan to respond to different departments or roles within an organization. While an overarching business continuity plan is great, you are going to need to tailor it for each department. For example, systems recovery order may be different for marketing when compared with finance. If you keep the plan the same for all roles, you could face ineffective recovery or confusion as to what is needed, ultimately leading to a loss of business.

2. Action plans that contain too much information

One common failing of business continuity plans is that they contain too much information in key parts of the plan. This is largely because many companies make the mistake of keeping the whole plan in one long document or binder. While this makes finding the plan easier, it makes actually enacting it far more difficult. During a disaster, you don't want your staff and key members flipping through pages and pages of useless information in order to figure out what they should be doing. This could actually end up exacerbating the problem.

Instead, try keeping action plans - what needs to be done during an emergency - separate from the overall plan. This could mean keeping individual plans in a separate document in the same folder, or a separate binder that is kept beside the total plan. Doing this will speed up action time, making it far easier for people to do their jobs when they need to.

3. Failing to properly define the scope

The scope of the plan, or who it pertains to, is important to define. Does the plan you are developing cover the whole organization, or just specific departments? If you fail to properly define who the plan is for, and what it covers there could be confusion when it comes to actually enacting it.

While you or some managers may have the scope defined in your heads, there is always a chance that you may not be there when disaster strikes, and therefore applying the plan effectively will likely not happen. What you need to do is properly define the scope within the plan, and ensure that all parties are aware of it.

4. Having an unclear or unfinished plan

Continuity plans need to be clear, easy to follow, and most of all cover as much as possible. If your plan is not laid out in a logical and clear manner, or written in simple and easy to understand language, there is an increased chance that it will fail. You should therefore ensure that all those who have access to the plan can follow it after the first read through, and find the information they need quickly and easily.

Beyond this, you should also make sure that all instructions and strategies are complete. For example, if you have an evacuation plan, make sure it states who evacuates to where and what should be done once people reach those points. The goal here is to establish as strong a plan as possible, which will further enhance the chances that your business will recover successfully from a disaster.

5. Failing to test, update, and test again

Even the most comprehensive and articulate plan needs to be tested on a regular basis. Failure to do so could result in once adequate plans not offering the coverage needed today. To avoid this, you should aim to test your plan on a regular basis - at least twice a year.

From these tests you should take note of potential bottlenecks and failures and take steps in order to patch these up. Beyond this, if you implement new systems, or change existing ones, revisit your plan and update it to cover these amendments and retest the plan again.

If you are worried about your continuity planning, or would like help implementing a plan and supporting systems, contact us today.

Published with permission from TechAdvisory.org. Source.

September 25th, 2014

WindowsPhone_Sep25_BApps are an integral part of all smartphones, regardless of the platform you use. Without them, our devices would be more or less useless. The issue with apps however is that because they are necessary, malicious people develop fake apps that they then try to get on to app stores. If say a Windows Phone user downloads this app, it can cause problems. Therefore, it is a good idea to know how to spot fake apps and what to do with them.

To begin with, we should make clear that app store hosts like Microsoft do have strict security measures in place that strive to keep malicious software off of stores and therefore users' devices. That being said, there is always a chance that an industrious hacker can subvert these security controls and get their app onto the online stores. To counter this, here's four tips on how you can spot fake or malicious apps.

  • Look at the name - If you are looking at an app on the Windows Phone Store, always look at the name of the app. Some malicious software that has made its way onto the Store has had a spelling mistake in the name. If in doubt, do a quick search on the Internet for the app and the correct spelling. Should nothing turn up, it may be a good idea to avoid it.
  • Look at the publisher information - All apps for Windows Phones require that the developer/publisher includes information about the app and themselves. If you are looking to download what seems like a popular app, take a look at the listed producer or developer, and then search on the Internet for their site. If the developer of the app appears to be different, or there are differences in the spelling, it is best to avoid installing it.
  • Look at social media stats - On the Windows Phone Store, below the install information, are counters for social media likes and shares. If the app information states it is a popular app and yet there are no social shares, then this may indicate it is actually fake. You should therefore err on the side of caution.
  • Look at comments - Lastly, look at the comments/reviews of the app. The Windows Phone Store uses stars to provide a quick overview of how much people like each app, but if you read comments you can quickly get an idea of exactly what people say about specific apps. If you see words like Fake, Doesn't work, etc. then it is a good idea to skip installing it.
While it can help to be able to identify apps, you should also know how to report apps that you believe are malicious or fake. You can do so by:
  1. Opening the app's page on the Windows Phone Store.
  2. Scrolling down and clicking on Report concern to Microsoft.
  3. Selecting from a list of complaints. Note: Pick the one that is most appropriate to the issue, for example if it is a fake app then select Misleading app.
  4. Pressing Submit.
The plus side of the Windows Store is that Microsoft does usually act quickly to remove identified apps, so the actual chances of you downloading one are fairly low. But, it is always better to be safe than sorry. If you are looking to learn more about Windows Phones and how they can fit into your organization, contact us today.
Published with permission from TechAdvisory.org. Source.

September 25th, 2014

AndroidPhone_Sep22_BMobile operating systems like Android have a wealth of features that users can take advantage of. However, many of these features are often hidden or not well represented. For example, did you know that on Android devices you can create folders on your home screen for your apps? Here's five tips on how you can create and manage these folders.

Creating folders

On most devices, when you install a new app the icon will be automatically added to your home screen, or onto a screen where there is space. While this is useful, many of us have a large number of apps installed, and it can be a bit of a chore actually finding the icon you are looking for.

The easiest solution is to group icons together into a folder. This can be done by:

  1. Pressing and holding on an app on your device's home screen.
  2. Dragging it over another app and letting go.
You should see both of the icons moved into a circle and kind of hovering over each other. This indicates they are now in a folder. It is important to note that these folders only appear on your home screen. If you combine say Facebook, Twitter, and LinkedIn apps into a folder on your home screen, they will not be put into a folder in your app drawer.

Naming folders

When you create new folders, you will notice that there is no text below the icon as there is with other icons. This is because you need to name the folder, which can be done by:
  1. Tapping on the newly created folder.
  2. Tapping on Unnamed Folder in the pop-up window.
  3. Naming the folder.
  4. Pressing Done at the bottom of the keyboard.
The name you assign to the folder will show up under each icon on your home screen. If you are going to use different folders, it is a good idea to pick names related to the apps they contain. For example, if you put all of your email apps in one folder, call the folder 'Email'. This will make your apps easier to find.

Adding/removing apps from folders

You can easily add apps to folders by either dragging them from the home screen over to the folder and letting go, or:
  1. Opening your device's app drawer (usually indicated by a number of squares).
  2. Finding the app you would like to put into a folder.
  3. Pressing on it, and holding your finger down until the home screen pops up.
  4. Dragging it over the folder you would like it to be placed in.
  5. Letting go.
If done right, the app's icon should be automatically dropped into the folder. You can also remove apps from folders by tapping on the folder where the app is, pressing on the app, then dragging it up to Remove, which should appear at the top of the screen. This will remove it from the home screen, but will not uninstall the app. You can also tap on the app and move it out of the folder to an empty place on the home screen.

Moving folders

You can move a folder's location the same way you do so with an app: Tap and hold on the folder until the screen changes slightly and drag it to where you would like it to be. On newer versions of Android, the apps should all move to make room for the folder.

Deleting folders

Finally, you can delete a folder by either dragging all of the apps out of the folder, or pressing and holding on the folder until the screen changes and dragging it up to Remove. This will remove the folder and all the stored app icons, but it won't delete the apps.

If you have any questions about using an Android device, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.