November 22nd, 2012

In the beginning of time, we had tape backup. In the days before Terabyte hard drives, it was the only medium that would hold the large amount of data that constituted a backup. It did have some problems though…

  • It was very slow
  • It was, for the most part, a manual process. You had to change the tapes every day and establish a rotation by which you would take tapes off-site in case the building burned down.
  • It had a nasty habit of letting you think you had a good backup, but when you went to use it, there was nothing on the tape.
  • You had to replace the tapes every year.
  • Since it was so slow, you had to wait until the end of the day to do the backup overnight, so if your server crashed at 4:59 p.m. you lost whole days worth of work.
  • The software to run the tape backups was expensive and difficult to use because you had to make small changes each day, wait for a backup to run, and then see if the changes worked.
  • The tape drives themselves were expensive and prone to failure
  • Restoration of a failed server generally took 3-5 days to get the new server, load and configure the OS, install the apps, retrieve the data from tape, and restore it.
  • Depending on how many tapes you had, restoring iterative files (getting something from 3 months ago) was not possible because that tape had been over-written 2 months ago.

A few years ago, we came up with multiple redundancy off-site backup with a mirrored hard drive enclosure using “the Cloud”. This brought us several improvements….

  • Backup was now automated. You just told it what to do and it sent you an e-mail saying it’s done.
  • Restores of individual files became much faster since you could now copy files directly from the local backup drives or the cloud to the server.
  • No more tapes to switch out.
  • You could now restore iterative data. Most Cloud backup providers keep 6 months worth of data.

There were still some problems though…

  • Rebuild time for a catastrophically failed server was reduced to 2-4 days, but it was still 2-4 days to get the equipment, load and configure the OS, install the apps, and restore the data from the local enclosure or cloud storage. So nobody’s working for 2-4 days.
  • You still had to wait until the end of the day to do your backup, so if your server died at 4:59 p.m. you still lost a whole days worth of work.

We are now in the age of Virtualization and BDRs (Backup and Disaster Recovery Servers). With these advancements we have resolved all of the problems of tape backup and MROSBWMHDE…

A virtualized server doesn’t care what hardware it is running on. If you have a virtualized backup of your server, you can copy it from an HP to Dell like a common data file and fire it up in minutes, assuming you have another server lying around.

The BDR is the final piece of the puzzle. There is a high speed connection between your main server and the BDR. The BDR is taking snapshots of your entire server as often as every 15 minutes without any perceptible performance effect on your main server. Instead of waiting until the end of the day, the BDR is sending its data off-site into the cloud continually and it is storing an entire virtualized copy of your server in the cloud along with the ability to get iterative copies of that server and its data.

So, let’s discuss failure and recovery scenarios and the options for handling them.

Your main server has a catastrophic hardware failure.

  • As soon as a technical resource is available, we spin up the virtualized copy of your main server inside the BDR (it is a server after all).
  • Your employees are pointed at that server, so now instead of them not working for 3-5 days, they are back to work in as little as a 1-3 hours using the BDR as a temporary server while we get the new hardware and put the main server back in order.
  • Instead of losing 1 days worth of work/data, we’ve lost maybe 15 minutes to an hour of data.
  • When your new server hardware comes in, instead of taking 1-3 days of labor to get it configured, setup, and data restored, we copy the latest version of the virtualized server onto it from the BDR, fire it up, and switch the users back to the main server in a day or less. The only choke point is waiting for the new hardware to arrive, but it doesn’t really matter because everyone is still working from the copy of your server running on the BDR while all of the repairs are going on.

You have a fire. The main server and BDR are destroyed.

  • Since we have a virtualized copy of your server in the Cloud, we spin up a copy of your server in the cloud. Your users connect to it and are working again in a matter of hours. It will be slow because everything has to go through your broadband connections instead of your LAN and MPLS, but it will function.
  • The cloud provider charges a good amount to implement this option, but everyone is working the same or next day, as opposed to days or weeks of down time.

The price to purchase and implement a BDR is a little more than the old tape drive and Backup Exec software used to cost, but not much more. And the benefits in “time to full recovery” and “user down time during recovery” are astounding.

Please contact me at Roman Sawycky, at Unicom, if you would like to know more.

Topic Article
October 28th, 2012

Almost every day you find yourself registering for a new web site somewhere. If what you are doing is for personal use then using your email address and a password should work out fine. You may share this with your spouse or others and not a big deal. What about corporate registrations? Sure you can have your staff use YOUR email address and then YOU will be getting all the transactional correspondences. You can have your staff use THEIR email address and that’s fine until there’s a staff change. You find yourself missing emails and/or having to re-assign the accounts. We recommend setting up email address for your accounts or even a specific address for a specific service. For example you may want to have an account called “ Social_Media@{your company} .com ”. This would be used as the login for twitter, linked-in, facebook, etc. This email would be monitored by the appointed person. If you want to get more specific you can have ‘twitter@{your company} .com”. This too would be monitored by an oppointed person. Of course, you can see how much more control you can achieve with individual accounts. In summary, use generic emails specifically assigned to the role and refrain from using email addresses of employees or even business owners.

Topic Article
October 28th, 2012

Computer Health

Use an Anti Virus Software And Regularly Update It
Antivirus software – better paid one than free, is designed to safeguard your PC from harm causing computer virus. Some virus infections can delete, modify your data secretly and lead to crash of your computer. So be sure to update your Antivirus software with the latest patch and signature files for maximum security.
Also, configure your antivirus to do regular scans of your computer drives at least once in a week when your computer is idle. Also, setup real time scanning so that virus are tracked via email and Internet etc.

Use A Good Quality UPS to Protect PC From Power Surges
An uninterruptible power supply protects your computer and data during a power surge or failure. A power surge (sudden high voltage) if allowed to enter a computer can cause storage devices and associated circuitry to malfunction leading to data loss.

The chargeable battery in the UPS gives you enough time to save your documents and shut down Windows properly so that you don’t lose any files or damage any hardware components of your computer due to sudden loss of electrical power.

Data Security

Lock It Down
It’s always a good idea to lock your PC if strangers are nearby and you step away for a few minutes. Just press Windows key+L to lock your PC. Alternatively, you can set your screensaver (via the Screensaver tab in Display Settings under Control Panel) to require a password if it’s deactivated by checking the box in “Settings” that says “On resume, password protect.”Use Encryption

Prevent Phishing Attacks
Protect yourself from identity theft and phishing attacks by using the the latest versions of Firefox, Internet Explorer, and Opera. These browsers include protection that double-checks URLs against a blacklist, and will notify you if you’re about to visit a known phishing site.

Keep Your Software Up to Date
Hackers and crackers love to take advantage of exploits found in software, which causes the developers to release a patch to plug up the holes. Therefore, it’s imperative you not only enable Windows Update but also download the latest version of any software on your system, especially your Web browser and antivirus program.

Verify Your Backups
Many people have a “set it and forget it” mindset when it comes to backups. Even after you establish a regimen, however, it’s critical that you check the target folders periodically to ensure the proper files are being backed up. If not, re-configure your backup routine to make sure it’s working properly. Back Up Everything!


Care About the Chair
Proper posture is crucial to ergonomic success. To keep your feet on the floor, arms parallel with the desk, head up, and back straight, invest in a quality office chair. If you have short legs or a tall workstation, consider pairing your chair with a footrest.

Get Rid of Glare
When ambient light hits your monitor screen, it produces a ton of eye-straining glare. To cut down on the damage, dim the overhead lights and install a desk lamp. Also, avoid positioning your screen in front of an uncovered window; instead, place your monitor perpendicular to the window and use blinds or curtains to cut down on outside light.

Perfect Your Peripherals
The battle against carpal tunnel syndrome begins with an adjustable keyboard and an ergonomically friendly mouse. Also crucial is your peripheral positioning: Place your keyboard directly in front of you at a height that keeps your forearms parallel with the floor. Your mouse should be to the left or the right of the keyboard, but no more than a few inches away.

Take Stretch Breaks
No matter how ergonomically awesome your workstation may be, your body still needs regular breaks from all that sitting, typing, staring, and mousing.

Position Your Monitor
A correctly positioned monitor leads to better productivity. Make sure your display is directly in front of you, not off to one side. Raise the screen so the top edge is roughly at eye level, and then tilt the display upward so you’re not craning to see the bottom of the screen. Finally, position the monitor an arm’s length away from your head.

Topic Article
January 6th, 2012

As a manufacturer/distributor, you create things that serve a distinct purpose: things that have to conform with specifications so they work the way they should, things that will stand up to use – and even abuse – and things that often perform in the context of a greater whole. As manufacturing/distribution depends so heavily on technology, who’s keeping your computer-based systems working the way they should, so they stand up to use and perform within the context of your entire operation?

At Unicom, we understand that integration is the cornerstone of an efficient manufacturing or distribution organization. All of your company’s key operations must be brought together in a single solution, thus streamlining all areas of your business.

Where does your organization stand with the following?:

  • Have you outgrown the capabilities or the data limitations of your current systems/software (i.e. QuickBooks, Peachtree, Server 2003)?
  • Are you attempting to manage your business using various non-integrated software products?
  • Are you still working in a DOS world?
  • Are your users trained in the software they use to do their jobs?
  • Can you capture, store and find all your data and documents quickly and easily using a digital document management system?
  • Do you have risk exposure because your system is supported by one person or developed in-house?
  • Are your systems monitored 24/7 to detect events that could cause interruptions, downtime and crashes? Does someone advise you when something is wrong?
  • Do you know how fast you could recover from a major disruption such as an emergency or disaster?
  • Are you getting timely and accurate reporting?
  • Do you know what your employee efficiency is or what your true costs and profit margins are on your products?
  • Can you effectively manage your Bill of Materials?
  • If you have multiple locations with different servers and data in each, can you access any of your servers and data from any one of your locations?

Don’t leave the future success of your business up to chance. Take the first step in revolutionizing your business today, with affordable technology solutions that will protect all you’ve worked for, improve your bottom line and streamline the processes that keep your business running smoothly each and every day.

August 29th, 2011

Having the right kind of email system in place can do wonders for increasing productivity, especially for people on the go. It’s important to note the distinctions and feature differences of the email systems available to you, so you can be sure that what you’re using is the most efficient and cost-effective solution.

Whether you work from an office or are productive while on the go, email most likely plays a big factor in the way you go about your business. Unbeknownst to many, some types of email systems have certain limitations that by extension can also limit the level of productivity of your business, and especially for people in the organization who must also work while out in the field.

One major issue for many people is synchronicity. Many people need their emails to be accessible on their mobile phones, PDAs, or other mobile devices, and they need them to be properly synchronized with their desktop workstations. The need to constantly update conversations and email threads from mobile devices to desktops with certain types of email can prove to be tedious and unproductive– and some email system types don’t include this ability at all.

Depending on the way you use your email, especially when on the go, having full access and full control of your account can define how productive you and others in your organization can be. Besides providing a much better degree of synchronization and integration with mobile devices, certain types of email systems also have features for sharing and collaboration features that allow you to set schedules and share files from your mailbox, as well as central storage for emails that allows you to access your account seamlessly with any mobile device, regardless of where you are located.

Of course, having a full-featured email system might not be best for everyone. The key is to know whether adapting a more bare-bones system is cost-effective for your business (especially in the long run). Sometimes the top of the line may be needed, and sometimes all you need is a bit of tweaking on your less fully featured system. Not sure which is best? Call us and we’ll be glad to sit down with you and assess what kind of email system is best suited for you and your business.

Published with permission from Source.
Topic Article
August 24th, 2011

The proliferation of websites and social media tools is making the job of monitoring what’s being said about you online increasingly difficult to do. But you need to somehow make sense of the sea of information available in these online tools, because depending on what’s being saidit can have either a helpful or a damaging effect on your reputation or your business. Here are some tools to help you.

Besides your own eyes and ears, there are plenty of toolsfor free or for a priceavailable to help you monitor your presence online. The simplest of these is your familiar search engines such as Google or Bing. By simply searching online, you can find where your name or your company’s name appears in various websites. With Google in particular, you can set up “alerts” which will email you when a specific word or term appears in their website index.

What words or terms should you use? Start with your name, or your company name, then try the name of your products and/or services, and maybe even the names of your employees, directors, and other stakeholders. It might also be helpful to search for the competition as well. As results come in you can refine your search by expanding or narrowing the scope of terms you would like to search or be alerted on. If you want to be able to search across all different search engines and not just one or two, you can use Monitor This.

Next you can use specialized website or social media monitoring tools to search only specific sites or services as opposed to the entire Internet. One example is Greplin, which allows you to search all of your accounts or accounts that you own. This is very helpful to be able to execute highly filtered searches on specific information in your Facebook, Twitter, or LinkedIn accounts, or your blog. Another option is Rollyo, which allows you to set up your own specialized search engines that cull content from public or open websites of your choosing.

Other more generalized tools include RSS feed readers—which allow you to consume news or information feeds from news sites or blogs. Examples include,, Google Reader or Other generalized tools include those that monitor specific newsgroups or message boards like,,,, iVillage, Yahoo Message Boards, and MSN Money. Still others track changes to content of specific sites (Copernic Tracker, Website Watcher and, as well as their domain information ( and

The really interesting new services actually give you an explicit idea of the status of your reputationespecially if you are a relatively well known name or your business has an established brand. In this category are sites like Amplicate, which monitors general feelings or impressions about brands, businesses, or services; Klout, which tries to measure the influence of individuals based on their social interactions; and, which focuses on celebrities and media personalities.

There are literally dozens more tools you can use to monitor and manage your reputation online. To find out more, a great resource is here at the Duct Tape Marketing blog. If you have any additional suggestions, feel free to let us know!

Published with permission from Source.
Topic Article
August 17th, 2011

Interested in setting up your company’s email in the cloud? Here are two options to consider—one from Microsoft, the other from Google. See how they compare.

Google Apps
Google Apps is a service from Google that started in 2006, with the introduction of Gmail—a hosted email service, and which later incorporated other apps such as Google Calendar, Groups, Talk, Docs and Sites. Google Apps allow customers an independently customizable version of these Google products under their own domain name. The entry level option is free, but the package offered for Businesses is a paid service with an annual fee per user and additional storage space.

  1. Storage. Gmail, Google Apps’ email service starts with a sizable 7GB of free storage. Business users get 25GB. Bear in mind however that this storage space is shared with any data you have in other Google properties such as Picasa Web Album and Google Docs. Extra space can be bought however starting with USD $5 per year for an extra 20GB of storage. E-mail attachment sizes are limited to 25MB.
  2. Calendaring and Task Management. Gmail can be integrated with the overall excellent Google Calendar application. Google Calendar allows you to easily share personal calendars with colleagues, or create shared calendars used by groups of people (such as a calendar to track meeting room reservations, marketing events and others). Google Calendar also offers a built-in, but somewhat underpowered task management tool. Tasks can readily be added with due dates, but not readily shared or cannot be nested or linked with other tasks.
  3. Spam filtering, security and reliability. Gmail’s spam filtering features a community-driven system. Email tagged as spam by users help identifies similar messages as Spam for all other Gmail users. Generally the system works well, although some have complained that it can get over aggressive in its filters. In terms of security and reliabilityGmail has been criticized in the past with showing ads in its free Gmail service that display based on key words in the user’s messagespotentially violating their privacy. Its paid service offers however the option of disable these ads. Reliability is generally good with very few, but widely publicized disruptions in service.
  4. Usability. Gmail offers a host of unique usability enhancements that make it different from most other mail services. For one for a web app it loads really fast, as Google has been known to studiously optimize web page loading performance for their products. Another is that it offers a threaded view of messages by default. It also uses a starring/labeling system to tag and segregate messages instead of using folders. Another interesting enhancement done recently is the ability to sort messages by “importance” where it learns based on your usage over time what email messages it thinks you think are important.
  5. Mobile access. Gmail offers a version optimized for mobile devices, as well as support for a variety of devices for their native mail applications such as iOS and Android.

Overall Gmail is a solid mature choice if you are thinking of moving email to the cloud and are not afraid of being on the bleeding edge of cloud services and technology.

Microsoft Office 365
Microsoft Office 365, like Google Apps, offers a host of applications such as online versions of productivity tools which we all already know and use such as Word, Excel and PowerPoint. Most however work best when they are used in conjunction with your desktop-installed Office applications. Focusing on email, Office 365 offers a Hosted Exchange service, which transforms the mature, business-proven on-premise application to an on-demand service. Compared to Google Apps, it is quite newbeing introduced only last June this year, although its suite of products in an alternate form has been around for much earlier.

  1. Storage. Microsoft’s Hosted Exchange email service gives users 25GB of storage. Attachment file sizes are limited to 35MB. Additional storage can be purchased for $2.5 per GB per user per month.
  2. Calendaring and Task Management. Exchange integrates a mature feature set for personal productivity including calendaring, resource management, and task management. As an example tasks can be grouped, color coded and easily sorted. Emails can be converted as tasks and so on.
  3. Spam filtering, security and reliability. This is an area where perhaps Microsoft easily outshines Google with Exchange’s roots as an enterprise-class application. It offers spam protection, antivirus and others via Microsoft’s Forefore Online Protection for Exchange technology. It offers other features such as more full features user management, identity access management, mail archiving, etc. If you are in a highly regulated industry like financial services or healthcare these features may be essential for your business.
  4. Usability. While the web apps of Office 365 is not as fast loading or as slick as Google, it does offer familiarity. Modeled after their desktop brethren, or directly integrating with themthey offer a smoother migration experience for users specially if they have been weaned on Outlook.
  5. Mobile access. Like Gmail Microsoft made sure to support a variety of devices on launch, as well as integration with a variety of devicesspecially enterprise stalwarts like Blackberry mobile phones.

Overall Office 365 is a solid choice if you are thinking of moving email to the cloud but may be hesitant with changing the apps your users already know and use. Also if you are a business with strict policies related to security and compliancethis service may be something your auditors and IT people may be more comfortable with.

Interested in learning more? Can’t decide which to try? Let us know and find out how we can help get you the right balance between your existing IT systems and infrastructure and the cloud.

Published with permission from Source.
Topic Article
August 15th, 2011

It’s the dilemma of many smaller businesses lacking the budget for advertising that many of their bigger competitors have to be able to establish a better presence in a specific market. However, the rise of the use of social networks now allows these smaller firms to reach thousands to millions of people at a fraction of the cost of traditional advertising and marketing.

One of the most difficult challenges smaller businesses face is having a bigger presence in the market. While many of these companies offer good, quality services at much more affordable rates, they are many times overshadowed by larger firms that have bigger budgets to spend on marketing, advertising, and the like.

Things have changed, though, with the advent of social networking. What was once a simple, social, get-to-know-each-other tool between people on the internet has now evolved into a tool that small businesses can take advantage of in order to get their voices heard.

The gist of social networking for business is the simple concept of reaching potentially millions of people at a mere fraction of what is normally spent on advertising and traditional marketing. The wide reach of social media allows businesses to find their voices and showcase what they can do. The playing field then moves from an unfair balance of advertising budgets to a battle of service quality and value for money, as it should be and many smaller firms can compete effectively in this arena.

There are many ways to tap into the social networking phenomenon to boost your online presence and aid in your marketing. If you are interested in knowing more about this, please contact us and we’ll be glad to assist you in developing strategies that fit your specific requirements and needs.

Published with permission from Source.
Topic Article
August 11th, 2011

While it is the concern of every business to be as cost-effective as possible, it is not a good idea to skimp on your investment in a proper and solid security system for your business data and information. For instance, cost-cutting on your router/firewall might seem like a good idea at the start, but in the long term, it’s a risk you cannot afford to take.

In business, protecting important information and data is paramount. This is why it is recommended for any sort of business to invest in a security system that will prevent any cyber-attacks that might be launched against you.

Unfortunately, though, it’s lost on many that a security system is not just made up of one single thing software, better staff, better hardware, et cetera. A good and solid security system is composed of several factors working together to create a virtual chain that envelops your business and keeps it safe.

And one of the most underestimated links in this chain is the router/firewall. Many businesses are content using the most basic and cheapest option available on the market, without realizing that their security chain is only as strong as its weakest link. And if you make do with a cheap router/firewall, odds are you’ll get what you pay for not much.

While basic routers might work fine for homes or individual users, it is a much different scenario when it comes to business operations where basic just doesn’t cut it. Plus, there’s more at stake with business data, so why take the risk with cheap routers that lack the proper security features?

With viruses, malware, and the cyber thieves behind them continuing to grow and evolve, it is important that you understand what it takes to protect your system and your data – and invest in the best solution. Remember that it can take only one incident, one infiltration, to bring your whole business down.

We realize that every system is different and every business has its own specific needs, so if you want to know more about getting the right router/firewall for you, please don’t hesitate to contact us.

Published with permission from Source.
Topic Article
August 8th, 2011

For many people, smartphones have become essential tools in conducting not only personal communications, but also for business purposes as well. However, the rise in smartphone use has also increased the number of models released into the market, which can confuse would-be buyers. A few pointers are in order to help put things into perspective.

For many people these days, smartphones have become more of a necessity than a luxury. Being able to stay in touch through constant access to the internet and the thousands of mobile smartphone applications available has made smartphones an indispensable tool.

But with the boom in smartphone use, there also comes a conundrum for many: Which smartphone should I get? With so many choices out there, it’s becoming difficult and confusing to pick the right one. Here are a few quick and simple tips that you might find useful when canvassing the market:

1. Know what you want.
What do you need a smartphone for? Each handset has its own strengths and weaknesses. There are smartphones that integrate email and web browsing and put more focus on multimedia such as audio and video while there are other no-frills, no-nonsense models that trim features down to those that are the most basic and essential.

2. Consider your carrier.
Carriers are important because there are some smartphones that are only available with certain carriers, or carriers that limit certain features of a particular smartphone. You do have the option of getting an unlocked phone (meaning the device does not come with carrier requirements), but this has its own set of pros and cons that you have to weigh as well.

3. Get a feel for your choices.
Nothing beats actual experience, so visit local stores to get the physical feel of each phone. Is the keypad big (or small) enough for you? Is the device too thick or too thin? Do you like the user interface or is it too complicated for you? These are just some of the questions that you can answer once you get an idea of how it actually feels to use them yourself.

4. User feedback is important.
Talk not only to sales people but also to other people you know. Your friends and acquaintances have actual experience with various smartphones, so ask them what concerns and issues they have with their particular models.

If you have additional inquiries about how you can better use your smartphone for your business, please give us a call and we’ll be happy to assist you.

Published with permission from Source.
Topic Article